The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery ...

The Massachusetts Department of Public Utilities is taking action against National Grid, limiting how much it can collect from customers after months of billing failures and fining the company ...

If I could give National Grid negative stars I would. I have had them for years and their rates for both gas and electric continue to skyrocket. My usage has gone down, but the price for "delivery ...

THROUGH THE MAIL OR ONLINE. I SHOULDN’T HAVE TO BEG FOR MY BILLS AS A CUSTOMER. IT’S FUELING ANXIETY OVER HOW MUCH THESE CUSTOMERS MIGHT OWE ONCE. NATIONAL GRID FINALLY DOES GET ITS ACT TOGETHER.

In a report to the state agencies, National Grid calculated the total customer impact of the improper billing to be about $323,000 in the years the practice was employed between 2012 and 2021.