Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
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National Grid, Eversource propose 10% rate cut for gas customers – but there's a catch
Massachusetts residents who heat their homes with natural gas are experiencing sticker shock this winter. As temperatures have plummeted, natural gas bills have skyrocketed. People have seen ...
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National Grid gas customers fuming about plan to charge interest
Some Massachusetts gas customers of National Grid are fuming over a plan to offer bill reductions this spring only for the company to collect the money back with interest this summer. Those ...
WCVB Channel 5 Boston3d
Massachusetts DPU slaps National Grid over 'severe billing errors'
BEN YOUR REPORTING. GETTING MORE RESULTS TONIGHT? YEAH. ED MARIA. WE STARTED PUSHING FOR ANSWERS AFTER VIEWER AFTER VIEWER TOLD US THEY WEREN’T GETTING BILLS AND THEY WERE WORRIED THEY’D GET ...
Itemlive8d
Lynn gets heated over Grid
Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery ...
The Providence Journal29d
RI ratepayers to get $8 million in National Grid billing scandal settlement. What to know.
Rhode Island Energy will pay nearly $8 million to compensate ratepayers for a billing scheme that occurred under National Grid, the previous owner. National Grid intentionally misfiled invoices in ...