Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Customer experience is not disappearing by 2030. It’s evolving with AI and human strategy to build trust and drive long-term ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

The report highlights that India’s e-commerce market is growing at a compound annual growth rate (CAGR) of 30.11%, with Tier II and III cities driving 65% of this growth.

The ingredients for digital transformation may be known, however, it is how they are mixed that determines the outcome.

Joseph Michelli joins us on today’s Inside Automotive, to share strategies for thriving in 2025 by blending human connection with technology ...

The U.S. Small Business Administration has launched the MySBA digital platform. The agency said Friday the new platform is ...