J.D. Power releases 2024 North America Airport Satisfaction Study
J.D. Power released its 2024 North America Airport Satisfaction Study, which found that most travelers had a good experience despite record passenger volume and rising costs. Across several metrics, passengers noted the positives and negatives of airports,
Logan Airport in Boston ranks below average in "mega airport" customer satisfaction study
BOSTON - Logan Airport in Boston ranks below average in an annual customer satisfaction survey of "mega airports" released Wednesday, though it's not as close to the bottom of the list as last year. The J.
Got complaints about CLT airport? See how it ranked in new passenger satisfaction survey
Charlotte Douglas officials didn’t immediately respond to a request for comment on the latest ranking but long lines at security checkpoints and continuous airport construction have been ongoing concerns for passengers. As construction projects come to a close, passengers may start to find Charlotte Douglas more enjoyable.
MSP Airport regains No. 1 spot in traveler satisfaction study
Minneapolis-St. Paul Paul International Airport has regained its No. 1 spot as the country's best mega airport in a new passenger satisfaction study.
This Midwest Airport Is No. 1 in Customer Satisfaction, According to a New Ranking
The latest J.D. Power 2024 North America Airport Satisfaction Study ranks the airports overcoming high crowds to deliver a positive experience for travelers.
Lambert Airport ranks among lowest ‘large airports’ in customer satisfaction
New research finds that customer satisfaction at St. Louis Lambert International Airport ranks lower than most airports of similar size in North America, nearly the worst among its size classification.
See how Jax airport scores in passenger satisfaction
The scores are tallied by examining passengers’ experience across seven core dimensions. Here's where Jacksonville ranked.
Calif. airport ranks first for its class in traveler satisfaction. It’s not SFO.
Even as airport travel gets busier and more expensive, California airports are still leaving passengers satisfied after their flights. In fact, one airport in Southern California was rated the best in its class for passenger satisfaction.
Charlotte ranks below average for satisfaction among mega North American airports
Charlotte Douglas International Airport ranks below average for customer satisfaction among mega airports in the United States and Canada, according to a new J.D. Power survey. Why it matters: Charlotte's biggest issue is a problem every airport wants to have — it's seeing a record number of passengers,
Hartsfield-Jackson ranks near bottom of new airport satisfaction survey
The world's busiest airport in Atlanta is one of the lowest large airports when it comes to customer satisfaction, a new report from J.D. Power reveals.
Portland International Airport's Satisfaction Rating Jumps Amid New Terminal Debut
The renovated main terminal at Portland International Airport opened just a month ago, and passenger satisfaction appears to have improved considerably as more passengers get to experience the new ...
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RDU airport ranking slips in annual North American customer-satisfaction survey
The J.D. Power customer-satisfaction study has been a source of pride for RDU; the airport has mentioned its top 5 ...
Unmotivated at work? Cutting back on screen time can help, new study shows
The findings offer employers a low-threshold way to foster employees’ mental health and work-life balance, the lead ...
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O'Hare, Midway fall short of flying colors in recent customer satisfaction survey
O'Hare and Midway face tough competition from airports that have focused on improving their local identity, reducing crowding ...
Pearson ranked among lowest for customer satisfaction in new study, airport questions methodology
Pearson International Airport has been ranked one of the lowest for customer satisfaction in a new study, though the airport ...