Happy New Year to all our Forbes readers! May 2020 be your most successful year yet, filled with sales, profits and, of course, amazing customer experiences!

I am a Customer Experience Futurist, Author and Keynote Speaker. Delivering an amazing customer experience starts at the top with customer-focused leadership. Companies winning in customer ...

Truly customer-fixated companies take an extra step to deliver an unforgettable service experience by empowering and even rewarding employees who go above and beyond to make customers happy.