Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...

According to a recent study, the global market for customer experience management was valued at $12.04 billion in 2023, and it is projected to grow at an impressive compound annual growth rate of ...

Discover essential steps to become a successful Customer Experience Planner, including skill development, gaining experience, ...