The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

A new survey conducted by Forrester Consulting ... that Artificial Intelligence has significantly improved their customer experience. The study underscored AI’s impact on fostering quicker ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

United Bank for Africa (UBA) Plc took leadership position in strategic areas captured in the KPMG 2024 West Africa Banking Industry Customer Experience Survey released yesterday. The bank cemented ...

Press Ganey inked a strategic partnership with Microsoft to leverage the tech giant's artificial intelligence and cloud ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...

The survey, which collected feedback from more than 1,000 in-house customer experience leaders across the US, UK, and Canada in November of 2024, found that CX has transitioned away from being ...