Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The majority of customers and team members have attitudes that contribute to a positive two-way experience. When you hire people with great attitudes, then supply them with training, support and a ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

One proven approach is to provide maintenance agreements. These give homeowners peace of mind with regular check-ups and ...

SOMERVILLE, Mass. & GALWAY, Ireland--(BUSINESS WIRE)--SmartBear, a leading provider of software quality and visibility solutions, is the winner of two Stevie Awards in the 19 th annual Stevie ...