In his new role, Phil will focus on championing employee development, enhancing operations, fostering strategic partnerships, ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

We recently compiled a list of the 10 AI News and Ratings You Should Take a Look At. In this article, we are going to take a ...

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

Reality Based Group (RBG), a leading tech-enabled mystery shopping and customer experience improvement firm, has announced an exciting new partnership with the fast-growing restaurant chain, Dave’s ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

I aim to turn every bite into an experience and every customer into a lifelong fan of what I love to do, spreading happiness ...

In today’s world, where technology is gaining day-by-day to make user’s lives easier, it is very important to know about some ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

The Metropolitan Transportation Authority’s (MTA) customers count survey results for fall 2024 have been released. The MTA first launched the survey on Oct. 15 and received responses from 82,222 ...

There's also more to do, with a variety of elevated experiences for every stage of ... here's a whistlestop guide to seven of NCL's amazing 2025 itineraries. 7, 16 & 25 April 2025 Spanning nine ...