Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

In Undercover Boss, leaders gain a better perspective on their companies, but they also rediscover themselves. Here are ways ...

Artificial intelligence (AI) is reshaping the way businesses operate in the retail and e-commerce spaces. From streamlining ...

Retiring CEO Lynn Good has guided a remake of the utility giant to meet the Carolinas' growing appetite for power.

Close your eyes and picture your guest—whether your current guest, or the one you covet. Not so easy, right? Different ...

If there’s one thing Canadians love, it’s a good shopping spree—whether it’s scoring a deal at Hudson’s Bay or browsing local boutiques in Toronto’s Queen Street West.

While many factors have contributed to the stock's performance, solid performance by Shopee -- its e-commerce business -- has ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Learn more about whether Nebius Group N.V. or Open Text Corporation is a better investment based on AAII's A+ Investor grades ...

Once a passive income stream for retirees, laundromats are now emerging as side businesses for working professionals looking ...

Overview: Betfred are one of the most trusted brands in the UK, and they operate an all-in-one app, housing their sportsbook ...