A LinkedIn user recently shared a long post about finding a delivery agent eating a customer's food. The reason given ...

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.

Operator: Hello, and thank you for standing by Tuniu’s 2024 Fourth Quarter and Full-Year Earnings Conference Call. At this ...

Fifty-two percent of customers said they would be willing to pay more to do business with a brand that gives back.

Dallas-based Southwest Airlines announced it would do away with its “bags fly free” policy. With many of its ...

"From bean to cup, it’s the people at Starbucks that make us special," Niccol told shareholders during its annual meeting, ...

Close your eyes and picture your guest—whether your current guest, or the one you covet. Not so easy, right? Different ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Adobe Summit 2025 set for March 17-20. Digital customer experience leaders prepare for the annual event in Las Vegas, where Adobe will spotlight AI, personalization and composable architectures.

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Duluth (NASDAQ: DLTH) Q4 2024 Earnings Call Mar 13, 2025, 9:30 a.m. ET ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...