Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...
Yet, poor customer experience drives brand switching—typically a key reason for three quarters of lost customers. And most customers who suffer a bad customer experience spread negative word-of-mouth.
It happens, and you have to call it out when you see it. How often do you actually encounter bad customer service? I don’t encounter it all ...
New generation low earth orbit (LEO) satellite networks can enable a different delivery model that overcomes the barriers ...
A lot of folks seem to be complaining about Chipotle on social media these days, and here’s another one for you to check out!