While the use of advanced AI in customer service operations has fueled worries over job loss in the industry, Lyft said there ...

Legacy systems exist for a reason. Modernization should be rooted in a deep understanding of your customers' specific pain ...

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More than 100 customers of Health Matching Account Services, or HMA, have complained to the Better Business Bureau of Greater ...

Sian Wilkie, practice director at family-run Wilkie’s Eyecare in Alexandria, tells OT why carving out time for herself every day is a non-negotiable for her mental health ...

Q1 2025 Earnings Call Transcript February 6, 2025 Leslie’s, Inc. misses on earnings expectations. Reported EPS is $-0.22 EPS, ...

Virtually every business has signed an agreement with a software as a service (“SaaS”) provider at one time or another. And ...

Sairam Ranganathan of Wavemaker India unpacks how the agency is integrating AI with human creativity to enhance performance ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

Before 2020, housebound patients in Wales who woke up with a sudden loss of vision or a red eye were faced with an unenviable ...

Consumers frequently experience immersive service in health care (e.g., hospital stays, residential care), education (e.g., school/university attendance) or hospitality (e.g., air travel, resorts) ...