Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...

In an effort to highlight what sets the brand apart from its competitors, Niccol—who assumed his position only a few months ...

Adobe Summit 2025 set for March 17-20. Digital customer experience leaders prepare for the annual event in Las Vegas, where Adobe will spotlight AI, personalization and composable architectures.

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

Leadership is about staying grounded, learning continually and ensuring that every decision enhances the customer experience.