Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...

"From bean to cup, it’s the people at Starbucks that make us special," Niccol told shareholders during its annual meeting, ...

Adobe Summit 2025 set for March 17-20. Digital customer experience leaders prepare for the annual event in Las Vegas, where Adobe will spotlight AI, personalization and composable architectures.

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

Leadership is about staying grounded, learning continually and ensuring that every decision enhances the customer experience.