The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

According to a recent study, the global market for customer experience management was valued at $12.04 billion in 2023, and it is projected to grow at an impressive compound annual growth rate of ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...

“The tech and retail industry is evolving from point solutions for last-mile management and customer ... logistical efficiency and a quality customer experience to generate significant gains ...