Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...

SuccessKPI was spotlighted by IT research firm Frost & Sullivan as a "vendor to watch in 2025 and beyond" in workforce ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech ...

Invest in building your network, and don’t hesitate to lean on it to help you achieve your biggest aspirations.

As organizations increasingly enable AI systems to make autonomous decisions, human infrastructure requires clear safeguards ...

FROM the vantage point of an association of insurers coupled with careers steeped in the operations of an insurer, we are ...