A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...

Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...

Thirty eight percent of Ghanaian retail consumers feel their finances have worsened in the last one year. According to the 2024 West Africa Banking Industry Customer Experience Survey by KPMG, the ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...