KPMG Customer Experience Survey has shed light on the investment preferences of Ghanaians, revealing a strong inclination ...

According to the report, 73% of Ghanaian consumers use it weekly. Thirty two percent use it for transfer of money, while 28% use to pay bills and 54% use it to purchase airtime, ...

A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...

Convenience Store News recently dove into the results of the 2025 Commerce Experience Report conducted by NCR Voyix Corp. and ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

AI agents aren’t just something on the horizon in a future-planning PowerPoint: they’re already in use in your organization.

A recent industry survey by Deloitte found that 44% of retail executives want to enhance omnichannel experiences in 2025. Omnichannel retail has evolved rapidly ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

A new survey by consumer group Which? suggests there are some big differences between car insurers on everything from ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

A survey by Perceptyx found that 53% of public-facing workers have recently encountered customers who were verbally abusive, ...