As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

AI agents aren’t just something on the horizon in a future-planning PowerPoint: they’re already in use in your organization.

McDonald's is on the lookout for enthusiastic individuals to join their team in New York. With a competitive hourly wage of ...

Vietnam’s hotel management and tourism market shows great potential, according to Rati Romanadze, founder and managing director of Aspecture Global.

Key Points Originally designed for manufacturing, Lean Six Sigma principles are now widely adopted in corporate and ...

Many seek effective weight loss solutions by seeking natural supplements that complement a healthy diet and regular exercise.

The most effective technology solutions emerge when companies truly listen to their customers. In an era defined by constant ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

Long hours and constant distractions are making work life increasingly stressful. Here’s how employers can reduce the burden.

A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...