Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Embark says the survey also showed close to 56 percent of riders use transit services five or more days per week. Overall, ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...