Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...
Customer satisfaction with dealer service has shown resilience for a second consecutive year, according to the J.D. Power ...
Porsche and Subaru earned the top spots in the premium and mass-market segments, respectively, in the 2025 J.D. Power U.S.
"From bean to cup, it’s the people at Starbucks that make us special," Niccol told shareholders during its annual meeting, ...
Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...
Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...
The V.I. Public Services Commission convened Tuesday morning seeking an update on telecommunications company Viya’s ...