Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...
Customer satisfaction with dealer service has shown resilience for a second consecutive year, according to the J.D. Power ...
Porsche and Subaru earned the top spots in the premium and mass-market segments, respectively, in the 2025 J.D. Power U.S.
In an effort to highlight what sets the brand apart from its competitors, Niccol—who assumed his position only a few months ...
Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...
Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...
The V.I. Public Services Commission convened Tuesday morning seeking an update on telecommunications company Viya’s ...