Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

The majority of customers and team members have attitudes that contribute to a positive two-way experience. When you hire people with great attitudes, then supply them with training, support and a ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

One proven approach is to provide maintenance agreements. These give homeowners peace of mind with regular check-ups and ...

LANSING, Mich.--(BUSINESS WIRE)--Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of ...