Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

One proven approach is to provide maintenance agreements. These give homeowners peace of mind with regular check-ups and ...

LANSING, Mich.--(BUSINESS WIRE)--Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of ...

SOMERVILLE, Mass. & GALWAY, Ireland--(BUSINESS WIRE)--SmartBear, a leading provider of software quality and visibility solutions, is the winner of two Stevie Awards in the 19 th annual Stevie ...