RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

After a successful transformation, Generali Thailand unveils its 2025-27 strategy, focusing on expanding distribution for growth, investing in technology, driving excellence, and enhancing customer ...

The Philippines is accelerating its digital transformation, with artificial intelligence at the forefront. AI brings both challenges and opportunities in enhancing customer experience (CX). While ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today kicked off its showcase at Enterprise Connect 2025 in Orlando, highlighting AI momentum and ...

Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

Cincinnati/Northern Kentucky International Airport (CVG) has been named the best airport for customer experience in North ...

Porsche and Subaru earned the top spots in the premium and mass-market segments, respectively, in the 2025 J.D. Power U.S.

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...