Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
DPU penalizes National Grid for billing errors that impacted thousands
The state's Department of Public Utilities (DPU) is taking action against National Grid.
Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
WHDH 7News3d
‘Inexcusable:’ State DPU comments on National Grid billing error, 35k customers did not get bills
The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when ...
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
Boston.com3d
Administrative snafu means 35,000 National Grid customers will get a big break on their bill
Thousands of National Grid customers will get a welcome relief on their utility bills after the company failed to bill them on time. The Department of Public Utilities sent a letter to National ...