AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in ...

On top of that now the Onstar system has stopped working. This is the third time the truck has been in the shop and now I have come back again? I don't have a issue with the service department as ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Amazon, Google, Meta, Microsoft and other big, well-known technology companies are buying up dozens of acres of land in Ohio and announcing plans to build vast data centers. It's a trend that is ...

Charter, which owns Spectrum, told the state of Ohio it expects the layoffs to occur by late March. The company will maintain ...

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off 259 ...

Excellent experience with salesperson and staff as well as delivery person who explained digital connections and Onstar. Excellent experience with salesperson and staff as well as delivery person ...

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

(AP Video: Ted Shaffrey, Tassanee Vejpongsa) A look at how data centers operate, and why they require a lot of electricity and water. (AP animation/Donavon Brutus) A data center owned by Amazon Web ...

Several indictments and convictions have been announced for multiple individuals accused of crimes related to Social Security. The McClatchy newspapers reported that a man in Alabama illegally ...

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...