Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Customer service is an organizational function which manages customer relations, IBM reports. Some businesses have customer service departments, while smaller companies might have customer service ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...