Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

The Mercury Retrograde Helpline humorously represents the challenges faced during Mercury Retrograde, like technical ...

In a post on X (formerly Twitter), the insurance advisor highlighted how the industry’s aggressive commission structure is ...

For all that, Network Rail may be on to something. A “passenger” is someone who has the expectation of being conveyed by a ...