Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

The ingredients for digital transformation may be known, however, it is how they are mixed that determines the outcome.

Standard Bank Group is committed to enhancing customer experience by integrating purposeful technology solutions.

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

La Maison Simons leads Leger's 2025 WOW Digital Ranking, highlighting Canada’s top retailers excelling in online customer ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...