Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response ...

Jordan Zeitler is manager of Jamie’s Carpet Shop, 130 Market Drive in Elyria, and he takes his job seriously and believes ...

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

Airtel Africa launches AI-powered Spam Alert Service to protect users from SMS fraud, providing real-time warnings and enhanced mobile security.

The field of artificial intelligence (AI) is constantly evolving, with innovations that challenge the boundaries of what machines can achieve.

Freed hostage Eli Sharabi is set to speak at the United Nations Security Council this week, N12 reported on Mo ...

Currently, the agreement between the two telcos and SpaceX is limited to distributing Starlink’s satellite broadband services ...

Travellers are increasingly expecting digital retail integration, through apps or in-store hardware. How are airports ...

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.

Globe, a leading Philippine telco, took the stage at the recently concluded Mobile World Congress to share its best practices ...