A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts. The agency says about 35,000 gas customers ...

WE INVITE ALL OF YOU TO SEND YOUR STORY IDE National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and ...

The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of ...