The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

The state’s high electricity prices are a barrier to heat pump adoption, so regulators are working with utilities to reduce ...

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures. In a letter ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

A Milford man who was severely injured on March 25 after he became pinned between his own car and a National Grid truck has ...

At one point Tuesday morning, 3,058 customers in America's oldest seaport had no power, which a National Grid spokesperson said had been fully restored by noon.

WE INVITE ALL OF YOU TO SEND YOUR STORY IDE National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.