Happy New Year to all our Forbes readers! May 2020 be your most successful year yet, filled with sales, profits and, of course, amazing customer experiences!

Support your employees to drive the CX If you want to put your best foot forward when dealing with your customers ensure that your team is well-placed to deliver amazing customer experience recovery.

I am a Customer Experience Futurist, Author and Keynote Speaker. Delivering an amazing customer experience starts at the top with customer-focused leadership. Companies winning in customer ...

Truly customer-fixated companies take an extra step to deliver an unforgettable service experience by empowering and even rewarding employees who go above and beyond to make customers happy.

The challenge was to develop customer communications that live up to the 'Experience Amazing' ethos and drove sales - Japanese spirit was the inspiration. Luxury car buyers are seduced by highly ...