People say the most important aspect of a good customer support experience is that the company respond quickly, according to recent research from Verint. The report was based on data from a survey of ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

About the interviewee Melissa Fellner is a global consumer marketing director, respiratory biologics, at AstraZeneca. She has more than 20 years of US and global experience in the areas of ...

“We are delivering a service that can make the difference of life or death. A good customer experience could be a determining factor in that outcome” “We are delivering a service that can ...

I drove through several states and had the opportunity to experience multiple eating establishments along the way. I ...

“We were able to quantify the impact of a good customer experience on a retailer’s future financial results, and the impact is huge,” he said. “While most retail CEO’s will be evaluating ...

Welcome to the new normal: the antithesis of good business. The 2020-21 pandemic has changed how consumers buy, how they interact with your business, and how you interact with them. It hasn’t been the ...