Starbucks has been struggling with declining sales since last year as high prices and long wait times drove customers away.

Coveo Commerce’s Peter Curran talks to WWD about how gen AI could close the gap between online and in-person shopping.

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Fifty-two percent of customers said they would be willing to pay more to do business with a brand that gives back.

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.

A LinkedIn user recently shared a long post about finding a delivery agent eating a customer's food. The reason given ...

Geico, Travelers, State Farm, USAA and Auto-Owners are the best car insurance companies in Kentucky based on coverage, cost ...

Owners and Travelers are the best car insurance companies in Idaho based on coverage, cost and customer experience ...

Dallas-based Southwest Airlines announced it would do away with its “bags fly free” policy. With many of its ...