We’ve all experienced bad customer service ... service when customers are trapped in this cycle of frustration? Customer experience (CX) has become a critical measure of brand success.

One of the most unfortunate reasons customers may be leaving your business ("churn") is that you've developed lapses in your customer service and customer experience that are alienating your ...

Yet, poor customer experience drives brand switching—typically a key reason for three quarters of lost customers. And most customers who suffer a bad customer experience spread negative word-of-mouth.

Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer ...