New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

Shipping is a core component of commerce that deeply influences customer satisfaction and operational success. When ...

We’ve all experienced bad customer service ... service when customers are trapped in this cycle of frustration? Customer experience (CX) has become a critical measure of brand success.

PureWow editors select every item that appears on this page, and some items may be gifted to us. Additionally, PureWow may ...

There are no hardware upgrades or software features to enhance the S Pen experience further ... of commitment to edge-cutting innovation and customer satisfaction, we collectively ask Samsung ...

Ichechi Chinarhu Okonkwo is a dynamic Nigerian entrepreneur and business executive known for her diverse achievements in banking, ...

The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity ...

Logitech International S.A. ( NASDAQ: LOGI) Q3 2025 Earnings Conference Call January 28, 2025 4:30 AM ET Nathan Melihercik - Head of Global IR Hanneke Faber - CEO Matteo Anversa - CFO ...

Companies rebrand all the time—for better or worse. A brand might switch up its image to drive growth in a competitive market ...

More than 20% of retail staff say they have been targeted by the public every week – and revealed inappropriate language and ...

My experience with 5G home internet is specific ... I’m not a T-Mobile phone customer, but mobile users can bundle with eligible phone plans to get extra savings on home internet.

When you complain at a restaurant, specifically about a waiter, there are various things that can happen to them — including a loss of income that is hard to make up. Before you decide to complain ...