Money blog: Netflix quietly increases its subscription prices
In Money today: the best mortgage rates and where they're expected to go this year following the base rate cut; Netflix has ...
Customer 'Lifetime Value' Is The Wrong Metric For Success
ARPU offers companies a reliable, month-over-month cash flow metric that aligns with a customer’s very first month.
How To Prevent Overwhelm And Avoid Overloading Customers In The New Year
Without a thoughtful, personalized approach, onboarding risks losing sight of the core job your customer hired you to do in ...
Employee at a Loss After Customer's Response to Refund Policy: 'Never Been So Offended'
The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...
Before You Complain to the Restaurant Manager About Your Server, Consider These Consequences
When you complain at a restaurant, specifically about a waiter, there are various things that can happen to them — including a loss of income that is hard to make up. Before you decide to complain ...