Mazda of Amarillo announced it has been recognized by Mazda North America as one of the most outstanding customer care and ...

While the use of advanced AI in customer service operations has fueled worries over job loss in the industry, Lyft said there ...

Legacy systems exist for a reason. Modernization should be rooted in a deep understanding of your customers' specific pain ...

Paste Magazine is your source for the best music, movies, TV, comedy, videogames, books, comics, craft beer, politics and ...

Greenbelt Ltd manages much of the public open space on Scartho Top, with residents charged an annual fee for services - a ...

Sian Wilkie, practice director at family-run Wilkie’s Eyecare in Alexandria, tells OT why carving out time for herself every day is a non-negotiable for her mental health ...

In today’s world, erectile dysfunction (ED) affects millions of men, causing emotional and psychological distress.

Plans for extended park and ride hours, cleaner and greener streets, more homes being built and investment in care for adults ...

Virtually every business has signed an agreement with a software as a service (“SaaS”) provider at one time or another. And ...

Sairam Ranganathan of Wavemaker India unpacks how the agency is integrating AI with human creativity to enhance performance ...

You might just find yourself joining the chorus of locals swearing that this humble restaurant in Idaho Falls truly does have the world’s best French onion soup. For more information about Copper Rill ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.