Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...

In an effort to highlight what sets the brand apart from its competitors, Niccol—who assumed his position only a few months ...

Adobe Summit 2025 set for March 17-20. Digital customer experience leaders prepare for the annual event in Las Vegas, where Adobe will spotlight AI, personalization and composable architectures.

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...