Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

We recently compiled a list of the 10 AI News Updates on Wall Street’s Radar. In this article, we are going to take a look at ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

KPMG Customer Experience Survey has shed light on the investment preferences of Ghanaians, revealing a strong inclination ...