The Philippines is accelerating its digital transformation, with artificial intelligence at the forefront. AI brings both challenges and opportunities in enhancing customer experience (CX). While ...

Qualtrics, the leader and creator of the experience management category, today unveiled Experience Agents™: highly specialized AI agents that autonomously deliver exceptional customer and employee ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

To help retailers better harness the power and potential of consumers’ first-party data, leading customer engagement platform ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Coveo Commerce’s Peter Curran talks to WWD about how gen AI could close the gap between online and in-person shopping.

Geico, Travelers, State Farm, USAA and Auto-Owners are the best car insurance companies in Kentucky based on coverage, cost ...

Owners and Travelers are the best car insurance companies in Idaho based on coverage, cost and customer experience ...

Nearly a quarter of the UK population (24%) have witnessed shop theft taking place while at a shop in the last 12 months. That is equivalent to over 16 ...

Square reports on the most compelling global restaurant trends shaping the food and beverage industry in 2025, from ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting customer loyalty.