Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

We recently compiled a list of the 10 AI News Updates on Wall Street’s Radar. In this article, we are going to take a look at ...

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Onbe, a market-leading corporate disbursements platform, published its Winter 2025 Patient Refund Survey, revealing that timely, digital patient refun ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

KPMG Customer Experience Survey has shed light on the investment preferences of Ghanaians, revealing a strong inclination ...

A recent industry survey by Deloitte found that 44% of retail executives want to enhance omnichannel experiences in 2025. Omnichannel retail has evolved rapidly ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...