U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

At the heart of Alon’s approach is his ability to seamlessly integrate data analytics, artificial intelligence (AI), and ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Second Dual Win Continues Legacy of Excellence Originally published on PSEG NewsRoom NEWARK, NJ / ACCESS Newswire / / Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...