NetEye Blog19h
Understanding Customer Sentiment in Jira Service Management to enhance support
Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...
EV Pulse on MSN2d
EV service satisfaction lags behind traditional vehicles
Customer satisfaction with dealer service has shown resilience for a second consecutive year, according to the J.D. Power ...
Cars.com2d
Which Car Brands Offer the Best Dealership Service?
Porsche and Subaru earned the top spots in the premium and mass-market segments, respectively, in the 2025 J.D. Power U.S.
Starbucks Update Could Change Customer Experience All for ‘Right Vibe’
In an effort to highlight what sets the brand apart from its competitors, Niccol—who assumed his position only a few months ...
Intelligent CIO3d
Genesys research finds consumers believe AI will improve customer experience and businesses are rising to the opportunity
Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...
What Most Companies Get Wrong About Customer-Centric Sales Strategies
Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...
St. Thomas Source5d
PSC Questions Viya Amid Customer Complaints, Restructuring
The V.I. Public Services Commission convened Tuesday morning seeking an update on telecommunications company Viya’s ...