Customer Sentiment uses Natural Language Processing (NLP) to detect the emotional tone of a customer when they submit a ...

Customer satisfaction with dealer service has shown resilience for a second consecutive year, according to the J.D. Power ...

Porsche and Subaru earned the top spots in the premium and mass-market segments, respectively, in the 2025 J.D. Power U.S.

In an effort to highlight what sets the brand apart from its competitors, Niccol—who assumed his position only a few months ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

The V.I. Public Services Commission convened Tuesday morning seeking an update on telecommunications company Viya’s ...

Tap-to-Add Card enables cardholders to seamlessly add their cards to digital wallets by simply tapping them on their mobile ...

Customers increasingly expect instant responses to their queries. Traditional customer service often involves long wait times ...

Our Synchrony Bank review covers the bank's high-yield savings account, money market account, CDs, and credit cards, ...

Customer experience excellence starts with the right team. Growth-focused leaders understand that employees who feel valued and empowered deliver better service. Companies with strong workplace ...

SAP has invested heavily in AI-driven customer service, integrating AI-powered assistants and hyper-personalisation tools across its ecosystem. Microsoft integrates AI across its customer experience ...