As competition intensifies and margins shrink, manufacturers that successfully transition to service-oriented models will ...
Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...
In this TechRepublic exclusive, Gartner analyst Katie Gove discusses how tech services leaders should prioritize assets and ...
Paramount Industrial Tools & Fasteners Ltd, engineering, manufacturing, and trade merchants serving Stafford, Stoke-on-Trent, ...
Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...
Riyadh, KSA ā€“ Javna, a leading provider of innovative customer engagement and digital communication solutions in the MENA ...
Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that mirrors ...
WhatsApp launched the Bharat Yatra to train over 20,000 small businesses in tier-2 cities on using WhatsApp Business. Meta's ...
Shriram Group and Sanlam to invest Rs ā‚¹200 crore in 50:50 joint venture Shriram Wealth for wealth management solutions.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business ...
Startek® a digital-first global customer experience (CX) solutions provider, has been honored with a Bronze Stevie® Award at the 2025 Stevie Awards for Sales & Customer Service. This recognition ...