As competition intensifies and margins shrink, manufacturers that successfully transition to service-oriented models will ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

In this TechRepublic exclusive, Gartner analyst Katie Gove discusses how tech services leaders should prioritize assets and ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

Paramount Industrial Tools & Fasteners Ltd, engineering, manufacturing, and trade merchants serving Stafford, Stoke-on-Trent, ...

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

One proven approach is to provide maintenance agreements. These give homeowners peace of mind with regular check-ups and ...

Riyadh, KSA – Javna, a leading provider of innovative customer engagement and digital communication solutions in the MENA ...

Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that mirrors ...

WhatsApp launched the Bharat Yatra to train over 20,000 small businesses in tier-2 cities on using WhatsApp Business. Meta's ...