We expect energy use in Entergy's service territories to grow faster than most US utilities' primarily due to industrial customer growth on the Gulf Coast. This growth and the region's increasing ...

Kaloustian joins a leadership team at Hyland that has several new faces, including Ghai, the CEO, who was hired in May 2024 ...

Subscription models are redefining the patient experience by focusing on access, personalization and seamless customer ...

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

The silo effect, characterized by limited communication between specialized business departments, can negatively impact ...

The digital transformation that is currently underway, as well as the critical role that data plays in the financial services ...

As competition intensifies and margins shrink, manufacturers that successfully transition to service-oriented models will ...

The best car warranty companies are Endurance, autopom!, Carchex, Everything Breaks and Omega Auto Care based on reputation, ...

Over the years, Oladoke has witnessed a shift in how companies approach customer success, said “customer success has moved ...

Fifty-two percent of customers said they would be willing to pay more to do business with a brand that gives back.

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.