RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response ...

Based on its product marketing for agentic AI, Google seems to grasp the need to speak to solving business problems rather than trotting out platitudes about AI.

Contact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology ...