Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...