Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Ecom Express, a leading end-to-end technology-enabled logistics solutions provider, has announced a strategic partnership ...

The impacts reach far beyond price increases, affecting the supply chain, innovation, and even employee morale.

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards ...

ING, a global banking leader, collaborated with McKinsey to revolutionize customer support using generative AI. By developing ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...